When you shop with Kaiswa, you give us some of your information so we can process your order and get it to you. This page explains what we collect on https://kaiswa.com, why we collect it, who else sees it, and what you can do about it.
By using our website, you accept the practices described here, subject to any consent the law requires.
1. What we collect
What we collect depends on what you do on the site.
Contact details. If you place an order, create an account or get in touch, we may collect your name, email, phone number, billing and shipping addresses, and anything else we need to help you.
Order details. This covers what you bought, your order number and history, delivery and payment status, and any requests you’ve made about an order.
Payment details. Payments on our website may go through third-party payment providers. We get what we need to confirm your transaction, which varies by payment method. We don’t necessarily see your full card details, since the payment provider may process them directly.
Device and browsing data. When you browse Kaiswa, some information is collected automatically: your IP address, browser type, device information, time zone, pages viewed, the site you came from and how you interact with the store.
Support messages. If you contact us about a product, delivery, return, refund or warranty, we may keep your messages and the information you give us, so we can reply and have a record of your request.
2. What we use it for
- Processing, confirming and fulfilling your orders
- Arranging delivery and sending order updates
- Answering questions, complaints and support requests
- Handling returns, refunds, exchanges and warranty claims
- Processing payments and spotting fraud
- Fixing and improving the website
- Learning what customers like so we can improve our products and the shopping experience
- Sending promotions and special offers, where the law allows and with your consent where it’s required
- Meeting legal, regulatory and accounting requirements
We only use your personal information for purposes connected to running our business and permitted by law.
3. Cookies
We use cookies and similar technologies to keep your shopping smooth. They help us remember what’s in your cart, keep the site working, see how visitors use the store and measure how well our marketing performs. Some cookies come from Shopify or other third-party services built into our site.
You can manage or turn off cookies in your browser settings. Be aware that blocking some of them may break things like the cart or checkout. Where the law requires it, we’ll ask for your consent before using non-essential cookies or tracking.
4. Who we share your information with
We don’t sell your personal information to third parties for their own marketing. We do share what’s needed with the companies that help us run the store and fulfil your orders:
- Shopify and website service providers host, run, maintain and secure our online store.
- Couriers and delivery companies ship your order to the right address.
- Payment providers process transactions, verify payments and help prevent fraud.
- Analytics and marketing providers, where we use them, help us understand site activity, measure ad performance and improve campaigns.
- Customer support and communication services help us answer enquiries and assist with orders.
- Legal and regulatory authorities may receive information when the law requires it, when we get a valid legal request, or when we need to protect our rights, customers or business.
We try to share only what’s reasonably necessary for each purpose.
5. Shopify and other third parties
Kaiswa runs on Shopify, so information collected through our store may be processed by Shopify and other providers involved in running the site, taking payments, keeping things secure and fulfilling orders. Those providers handle your information under their own privacy policies and their contracts with us.
Our site may also link to other websites or services. Once you leave Kaiswa, that site’s privacy practices apply, so read its policy before you hand over personal information.
6. Marketing messages
We may use your contact details to tell you about new products, offers and store news, where the law allows. To stop promotional emails, click the unsubscribe link in the message (where there is one) or contact us.
Opting out of marketing won’t stop messages we need to send about your orders, deliveries, payments, returns or support requests.
7. Keeping your information safe
We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure. These include access controls, secure website connections and the security features of our e-commerce and service providers.
No website or storage system is completely secure, though, and we can’t promise otherwise. We do work to protect what you give us.
8. How long we keep it
We keep personal information for as long as we reasonably need it for the purposes in this policy. How long that is depends on the type of information, the status of your order, support needs, accounting and legal obligations, and whether there’s a dispute to resolve. When we no longer need it, we may delete it, anonymise it or dispose of it securely, subject to any legal obligations.
9. Your choices and rights
Depending on the law that applies to you, you may be able to:
- ask for access to the personal information we hold about you
- ask us to correct anything inaccurate or incomplete
- ask us to delete certain information
- withdraw your consent, where we’re relying on it
- object to or restrict certain uses of your information
- opt out of promotional messages
Some information we may have to keep, for example to complete an order, follow the law, prevent fraud or settle a dispute. To make a privacy request, use the contact details below. We may need to confirm your identity first.
10. Children
Kaiswa’s store is meant for general shoppers and isn’t designed to collect personal information from children. If we find out we’ve collected a child’s information where that isn’t permitted, we’ll deal with it as the law requires. Parents or guardians with concerns about a child’s information can contact us.
11. Data outside Pakistan
Some of the providers that support our store may process or store information outside Pakistan, depending on where they and their servers are. When personal information crosses borders, we’ll take steps suited to the situation and to any legal requirements to protect it.
12. Changes to this policy
We may update this policy when our practices, website features, service providers or legal requirements change. Any new version will go on this page with an updated effective date, so check back now and then.
13. Contact us
Questions about this policy, a privacy request, or how we handle your information? Get in touch. Tell us enough about your question or request that we can help properly.
Store: Kaiswa
Website: https://kaiswa.com
Email: contact@kaiswa.com
Phone: +92 311 0860800