This policy explains how we process your order, how it gets to you and how we keep you updated along the way. We ship tech accessories and gadgets (earbuds, headphones, speakers, chargers, power banks, microphones and more) to the addresses our store supports.
1. Order processing
After you place an order, our team checks the details and gets it ready to ship. Where it applies, we wait until the order and payment have been verified before processing. How long that takes depends on stock, how many orders we have and other operational factors.
Orders placed on weekends, public holidays or during busy sales periods may take longer. If something unexpected affects your order, we’ll let you know.
2. Where we deliver
We deliver within Pakistan, to locations our shipping partners cover. Whether we can reach you depends on your city, your area and which couriers operate there. Some remote areas may take extra time or may not be serviceable at all.
Please give us a full delivery address: house or building number, street, area, city and a working phone number. Accurate details help the courier reach you without delays.
3. Estimated delivery time
How long delivery takes depends on your location, how quickly we process the order, courier availability and other circumstances. Where we have an estimate, we’ll show it on the website, at checkout or in your order updates.
Estimates are not guaranteed dates. Public holidays, bad weather, courier disruptions, high order volumes and other unforeseen events can all push your delivery back. If your order is later than expected, contact our support team with your order number.
4. Shipping charges
Any shipping charges are shown at checkout before you pay. They can vary with your location, what you ordered and the shipping service available. If we’re running a free-shipping offer, the conditions to qualify will be stated with that promotion. Check your final total before you confirm.
5. Confirmation and tracking
After you order, check that the contact details you gave us are correct. Once your order ships, we may send tracking information by SMS, email or another channel, depending on the courier and your order. Tracking updates can take a while to show up after dispatch. If you haven’t received tracking details or want help checking your delivery, contact us with your order number.
6. Your address and contact details
You’re responsible for giving us accurate and complete shipping information. Make sure your phone is on and that someone can receive the parcel at the address.
If you need to fix your address or contact details, tell us as soon as you can. Once an order has been dispatched, changing the address may not be possible. If a parcel has to be redelivered because the details were wrong or incomplete, there may be extra delays or charges, depending on the courier’s terms.
7. Failed delivery attempts
If the courier can’t deliver because nobody is there, the address is incomplete or they can’t reach you, another attempt may be arranged under the courier’s procedures. If delivery still fails, the parcel may be sent back to us.
If that happens, we’ll contact you where we can to talk through your options. Any extra shipping charges will be explained before we send the parcel out again.
8. Delayed, lost or damaged shipments
We work to get orders to you safely and on time, but delays and delivery problems do happen. If your parcel looks lost, arrives visibly damaged or hasn’t come within the expected time, contact us promptly.
We may ask for your order number, photos of the parcel or other details so we can look into it with the courier. We’ll review what happened and tell you the next steps, in line with our policies and consumer protection law.
9. Cancelling before dispatch
To cancel an order, contact us as soon as possible. Whether we can cancel depends on where your order is in processing, and once the parcel has been handed to the courier, cancelling may no longer be possible. If an order is cancelled after you’ve paid, any refund follows our Returns & Refunds Policy.
10. When your parcel arrives
Check the package and its contents soon after it arrives. If you see shipping damage, missing items or the wrong product, keep the packaging and contact our support team right away. Photos or an unboxing video help us review the problem and work with the courier. For the conditions and steps that apply to damaged, faulty or incorrect products, see our Returns & Refunds Policy.
11. Updates to this policy
We may update this policy when our delivery arrangements, operations or legal requirements change. New versions will be posted here with a revised effective date, so it’s worth checking before you order.
12. Contact us
Questions about shipping, delivery charges, tracking or a late order? Contact us through our website:
Website: https://kaiswa.com
If you’re asking about an existing order, include your order number so we can help faster.